You can check the stan of your verification żeby visiting the “Verification” section in your account dashboard. For faster processing, ensure that all documents are clearly legible, show all corners/edges, and meet our specified requirements. Our support team is available 24/7 owo assist with any verification questions or concerns. At HellSpin Casino, the rewards don’t stop metali after your welcome package. We’ve created an extensive program of ongoing promotions jest to ensure your gaming experience remains rewarding throughout your journey with us.
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Despite submitting the necessary documents multiple times, the casino kept claiming that something państwa missing. The Complaints Team extended the response time for the player but ultimately had jest to reject the complaint due owo a lack of communication from the player. The player from Bosnia and Herzegovina had been waiting for a withdrawal for less than two weeks. The Complaints Team acknowledged the delay and advised her to wait for the processing period, which could take up to 14 days.
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The complaint państwa eventually rejected due jest to the player’s non-communication. The player from Slovenia had their account closed and was informed that their winnings would not be paid. Despite having all documents approved and being told owo wait for a withdrawal, the situation remained unresolved. The player from Greece faced repeated issues with withdrawing money from the casino due jest to constant requests for verification documents.
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The casino requested that the complaint be reopened, and after further discussion with the player, it was determined that they intentionally bet more than the maximum allowed. The player from Switzerland had a confirmed withdrawal pending for szesnascie days. The player państwa eventually asked to provide a new IBAN and resubmit documents, leading jest to further delays. The issue państwa resolved when the player received the money after 22 days, albeit slightly less than expected due owo possible exchange rates or fees. The complaint państwa marked as resolved after the player confirmed receipt of funds. The casino’s Safety Index, derived from these findings, provides a score reflecting przez internet casino’s safety and fairness.
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